Strictly for large enterprises running customer service agents, deployed by OpenAI's own engineers, with no public pricing.
Kenning's take
What it does
Presence is an OpenAI enterprise product for running AI voice and chat agents on specific jobs such as billing queries, claims or IT requests. Companies set what the agent may do alone, what needs approval and when a human takes over, and test agents with simulations before launch. It is deployed by OpenAI's engineers and selected integrators, not self-serve.
- Real-time voice and chat agents
- Per-job permissions, approvals and human handoff
- Simulations and graders before launch
- Monitoring of live sessions
- Codex-based improvement suggestions
Who it suits. Large companies automating customer service or internal support with AI agents.
Key facts
- Category
- Business tools
- Made by
- OpenAI
- Based in
- US
- Released
- 22 July 2026
- How to get it
- Limited general availability for eligible enterprise customers, deployed with OpenAI Forward Deployed Engineers or systems integrators
- Works on
- Web, phone, chat
Reviews and write-ups
- IT Brief UK 2026-07-23
FAQ
When did OpenAI launch Presence?
OpenAI launched Presence on 22 July 2026.
Can anyone sign up for OpenAI Presence?
No. It is offered to eligible enterprise customers and set up with OpenAI engineers or partners.
What is OpenAI Presence used for?
Running AI voice and chat agents for jobs such as customer support and IT requests.
Facts from the maker's own pages and the sources listed. Checked 2026-10-11.
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