Small businesses that miss calls, such as salons and trades, can try it free; UK firms need extra setup to connect their own number.
Kenning's take
What it does
Reception is an AI receptionist built on ElevenLabs' ElevenAgents platform. It answers phone calls and chats around the clock, answers questions about the business and books appointments into Google Calendar, and businesses can choose hours when staff answer first. Setup takes a website link and a phone number, and plans start at $29 a month after a free trial.
- Answers calls and chat 24/7
- Books appointments into Google Calendar
- Staff-first hours with AI as backup
- Call summaries, transcripts and recordings
- 2,000+ voices in 90+ languages
- Zapier and webhook integrations
Who it suits. Small businesses such as salons, trades, law firms, estate agents and restaurants that miss calls.
Key facts
- Category
- Business tools
- Made by
- ElevenLabs
- Released
- 16 September 2026
- How to get it
- sign up on elevenlabs.io/reception; free trial with no card; US businesses get a new number, others need extra setup to connect their own number
- Works on
- Phone, Web chat
- In the UK
- Yes
- Free plan
- free trial, no credit card
Pricing
| Plan | Price | Billed |
|---|---|---|
| Basic | $29 | month (75 minutes, $0.45 a minute after) |
| Plus | $79 | month (275 minutes) |
| Premium | $199 | month (1,000 minutes) |
FAQ
When did ElevenLabs launch Reception?
ElevenLabs announced Reception on 16 September 2026.
How much does ElevenLabs Reception cost?
After a free trial, plans cost $29, $79 or $199 a month depending on call minutes.
Can businesses outside the US use Reception?
Yes. ElevenLabs says businesses outside the US need a short extra setup step to connect their phone number.
Facts from the maker's own pages and the sources listed. Checked 2026-10-11.
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